Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity.)

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day

• on which you or a third party designated by you, other than the carrier, took possession of the goods, provided that you have ordered one or more items as part of a single order and these are delivered together;
• on which you or a third party designated by you, other than the carrier, took possession of the last item, provided that you have ordered several items as part of a single order and these are delivered separately;
• on the date on which you or a third party designated by you, who is not the carrier, took possession of the last partial consignment or the last item, provided that you have ordered goods which are delivered in several partial consignments or items.

To exercise your right of withdrawal, you must inform us (FeNau GmbH, Veit-Stoß-Str. 20, 90579 Langenzenn, telephone number: +49 (0) 911 9791723 0, email address: info@fenau.eu) by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, though this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning goods that can be sent by parcel post, as well as the direct costs of returning goods that cannot be sent by parcel post. The costs for goods that cannot be sent by parcel post are estimated at a maximum of approximately EUR 250.

You will only be liable for any diminished value of the goods if this is attributable to handling of the goods that goes beyond what is necessary to establish their nature, characteristics and functioning.

Grounds for exclusion or expiry

The right of withdrawal does not apply to contracts:

• for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs;
• for the supply of goods which are liable to deteriorate rapidly or whose expiry date would be quickly exceeded;
• for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on market fluctuations over which the trader has no influence;
• for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts:

• for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken after delivery;
• for the delivery of goods which, due to their nature, have become inseparably mixed with other goods after delivery;
• for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been broken after delivery.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

To:
FeNau GmbH
Veit-Stoß-Str. 20
90579 Langenzenn
Email address: info@fenau.eu

• I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
• Ordered on (*)/ received on (*)
• Name of the consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s) (only for paper notifications)
• Date

(*) Delete as appropriate.